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Creating Inclusivity for People with Disabilities

The inability of the population with disabilities to participate fully in the global economy has long been a topic of concern. Although the growth of remote work, e-commerce, and the development of the digital environment has provided the disabled community with many new opportunities, inequality still abounds. If proactive measures are not taken, there is a genuine risk of further exclusion as the world progresses. In order to actually accomplish significant advancements in disability inclusion, today's CEOs must take the lead and play a crucial role in ensuring that disability data is included in company performance metrics.


At Davos this year, the World Economic Forum (WEF) launched a white paper on inclusive reporting specifically to tackle the issues with current disability reporting. It suggests a guideline for corporations to include five disability inclusion key performance indicators (KPI) in their reporting ecosystem.


  1. Workforce Representation: What percentage of the company’s workforce identifies as disabled/living with a disability?

  2. Goals: Which goals have the company defined specific to disability inclusion, and how are business leaders measured against these goals?

  3. Training: Does the company provide disability inclusion training for its managers and employees?

  4. Employee Resource Groups (ERGs): Does the company have a disability-specific Employee Resource Group (ERG) with an executive sponsor?

  5. Digital Accessibility: Has the company reviewed the accessibility of its digital platforms and content? If not, does the company plan to undertake a review over the next calendar year?


These new KPIs will make it easier to compare organizations and allow for GREATer supervision of how businesses operate individually. The WEF recognizes that there remains much to be done besides just publishing a white paper. However, it believes that “progress must be prioritized over perfection.”

One has to accept that the current state of disability inclusion is not optimum and that corporations who choose to implement these new KPIs will likely start their inclusive reporting journeys with deficient levels of disability performance. However, this must not be a deterrent to start but rather an alarm for more businesses to join the cause. This is a crucial first step leading to greater social and economic inclusion, for the next challenge will be implementing these measures in as many firms as soon as possible.

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